Refund policy

Refund Policy

All sales are final. We do not offer refunds or returns unless an item arrives damaged, defective, or incorrect (including the wrong size).

If you receive a damaged, defective, or incorrect item, please contact us within 3–5 days of delivery at lotusandjadeboutique@gmail.com with your order number and clear photos of the item. Once reviewed, we will gladly provide a replacement or discount where applicable.

If you need to exchange an item for a different size, please reach out within the same timeframe. Exchanges are subject to product availability.

We are not responsible for items that are damaged due to normal wear and tear, improper use, or incorrect sizing selections.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.